Customer Care

Nilpeter’s Customer Care offers a comprehensive service, maintenance programmes, and online support combining global and local resources to provide fast and efficient customer support. 

We practice proven service processes, carefully adapted to the specifics of the narrow-web label and flexible packaging market, and more importantly, customised to fit your needs. 

Nilpeter’s Customer Care is with you every step of the way, making sure you achieve the highest possible availability and performance from your Nilpeter equipment. 

With three global Customer Care Centers in Denmark, USA, and Thailand, as well as regional Service Support Teams across Europe, Latin America, North America, Africa, the Middle East, Asia, and Oceania, help is ready wherever you need it, whenever you need it. 

With our strong team of Customer Care managers and technicians, we guarantee increased efficiency and reliability from your Nilpeter presses. Not to mention, an extended life cycle and maintaining press value.

To achieve the most effective and prompt service, we always recommend that the first contact is made through your local Nilpeter representative. Find your contact using the boxes below.

Emergency calls - outside business hours

Outside business hours, you can get support by calling these numbers:

Europe/Middle East/Africa

Call Denmark: +45 20 75 01 97

Mon-Fri 16:00-22:00

Sat-Sun 10:00-20:00

email: [email protected]

UK

Call UK: +44 1482 629600

Mon-Fri 17:00-22:00

Sat-Sun 10:00-20:00

email: [email protected]

USA

Call USA: +1 (513) 489 4400

Mon-Fri 17:00-20:00

Sat-Sun 24 hrs

email: [email protected]

Asia/Australia

Call Thailand: +66 81 90 58 550

Mon-Fri 17:00-22:00

Sat-Sun 08:00-22:00

email: [email protected]

See fact sheet